Edit: Their customer service contacted me and offered a refund or replacement. I had already bought another razor, so I opted for the refund, which I have received. I have updated my rating to a 5 star due to their quick customer service. With this in mind, I would consider buying from them again in the future!--- Original 3-Star Review below ---For such an affordable electric razor, the shave works well and fast. I don't have a ton of facial hair, but it gets the job done within 30 seconds.The problem is that it's LOUD. The normal sound is fine, but sometimes the device squeals like a buzz saw hitting a metal pipe. It was like this the first few days but only about 5% of the time. Now, over a year later, it does this 95% of the time and often won't stop screeching. Good thing I don't take long to shave, but everyone sleeping will be awake when I use this.I've tried cleaning thoroughly with brushes and the inside looks nice and new, but it's hard to say if micro hair dust has caused issues or if it needs more oil, but I can't get the screeching to stop. I'm looking for a new razor now, but I do wonder if I got a lemon.